Ekohe
What we do
Custom ChatGPT for Your Social Media, IVR & Customer Care
What if you could understand how your phone, email, social, and other customer touchpoints relate to each other, in real-time?
Gain the ability to run a natural language search across ALL contact channels in 1 chatbot — so you can predict and act on hidden drivers of customer and prospect sentiment, for your entire business.
At Ekohe, we carefully assess your datasets, efficiently structure them for your unique business needs, and make them actionable through natural language search. Unlock advanced customer satisfaction through one chatbot: Insights, Predictions, Automated Actions - all within your reach.
Enterprise-level GPT
Unlock the conversational power of Custom Data. Revolutionize your business.
Automated Features
CONVERSATIONAL SEARCHES
Search across all touchpoints - IVR, email, social media, etc – using 1 interface and natural language.
IDENTIFY CUSTOMER INSIGHTS
Quickly uncover hidden, actionable drivers of sentiment, across (and between) all contact channels.
VISUALIZATION IN A SNAP
Charting insights for one (or all) touchpoints ? Simply ask the system to build visuals - and get results in no time.
SHARABLE INSIGHTS
Download or export KPI movement, charts/graphs, and customer sentiment predictions…in one click.
Start Building Your Data Power. Today.
Book a call with us to evaluate your project and get a quote!
Rapid, Agile MVP for Automated Insights & Actions
Discovery
A discovery phase to align wins with your data.
During the first three weeks of our journey, we focus on your vision and real business needs. We will:
- Understand your customer contact touchpoints and associated proprietary data assets
- Define key questions/insights specific to your business
- Decide the output format for AI chat
Duration: 1-3 Weeks
Business Value:
- Develop a cost-efficient solution, prioritizing accuracy and scalability without compromising on either
- Chart the path to gain relevant insights in the most effective way
Stand-Up Touchpoint Search & Fixed Prompts
Setting up a search for your unique business needs, integrating across key customer contact touchpoints.
Bringing all we know from the discovery phase, we partner with you to set up:
- A transcription model for each of your customer channels, categorizing contact datasets by deep themes, topics, and context
- A custom-GPT engine to search across your IVR/phone, email, social, and other touchpoints, including predefined sample prompts and queries
Duration: 1-3 Weeks
Business Value:
- Test with sample inquiries and get relevant insights using your own data
- Stand up an integrated customer search quickly, one you can evolve and customize as needed (or use as-is!)
Implement Chat Interface
Setting up cross-contact channel search to meet your business and team needs.
We then enable search models to be used in a simple, intuitive chatbot:
- Build context for GPT engine
- Implement GPT AI agent (using your own branding as needed)
- Develop evaluation system based on results
Duration: 6-10 Weeks
Business Value:
- Chat interface based on your proprietary data = gain the ability to quickly uncover hidden, shared insights across your customer contact channels
- Results evaluation report to identify and act on usage trends and predictions for your touchpoints
Refine
Improve the accuracy and usage of your business-related questions by refining the toolkit.
Your journey evolves as your team uses the toolkit, and we’ll help you:
- Build customized chains of prompts
- Create visualizations/reporting of insights across and between customer contact channels - including predictive trends
- Assess results and optimize ML model to improve answers
Duration: Ongoing
Business Value:
- Fully integrate and unlock the potential of your customer data, across all touchpoints
GPT-Driven Digital Transformation
We also offer GPT-driven services that cover different types of data sources, including Augmented Analytics (chat with your sales data, analytics, or other numbers), Multimedia GTP (audio, video & photo), and Neural Knowledge Base (PDF, Keynot
Ekohe Enterprise GPT Services
Augmented Analytics
Talk to Your Data
Neural Knowledge Base
Chat With Your PDF’s & Scans
Multimedia GPT
Speak with Your Audio & Video
Let's Move You Forward. Book a Consultation, Commitment-free.
Let us bring your vision to life, together. Fill out our contact form or emailinfo@ekohe.comto learn how.